Return policy is applicable if the product received is Defective or Damaged. If you have received a damaged or defective product, you can raise a replacement request at email@example.com within 5 working days of the delivery of the product. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by Nexa Life Sciences once they receive the product, the return process will be explained in detail in the email.
If you’re facing any issues with a product purchased on Coconex website, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call. Nexa Life Sciences will arrange a replacement.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Products with tampered or missing serial numbers
- Anything missing from the package you’ve received including price tags, labels, original packing.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refund/replacement will be initiated as soon as we receive return request from you.